Hospitality is a vibrant industry that encompasses a range of fields that specialize in customer service. Hotels, restaurants, cafes, pubs, bars and nightclubs are just some examples of businesses that fall under this category. The hospitality industry is characterized by the importance of the customer experience, its fast-paced nature and the dynamism of every day. It's a no-brainer that adding casual workers to a hospitality business' would greatly benefit its day-to-day operations. Here are some reasons why casual workers are necessary components in the hospitality industry.
1 - Keep Up With Business Demand
Businesses within the hospitality industry are often sensitive to fluctuations in demand and will inevitably experience boom periods, as well as periods of lowered demand. During the periods of heightened demand, supplementing the workforce with casual staff allows hospitality businesses to pay sufficient attention to all their customers and cater to their needs, and complete tasks efficiently and effectively.
2 - Reduce Hiring Costs
During the slower periods, hospitality businesses are able to lessen their costs by reducing the hours of casual workers. Since these employees are hired on a casual basis there is no obligation to maintain the same amount of hours available during peak periods. Furthermore, hiring casual staff is cost-effective as employers do not have to pay for entitlements that are associated with more permanent staff, such as sick leave, annual leave, and maternity leave.
3 - Keep the Work Culture Fresh
Supplementing the employee base of a hospitality business with casual workers helps to keep the work culture fresh as they bring a new energy and enthusiasm that may have faded amongst permanent staff. Casual staff may help to reinvigorate a business' employee base and potentially lead to increased productivity amongst them.
4 - Establish a Pool of Talent
Another benefit of adding temporary staff to hospitality businesses is that employers are able to create a pool of workers that are already trained in its operations. So that, when an opportunity opens up and a hospitality business requires a permanent worker, they already have a selection of competent individuals to choose from. This effectively reduces the time, money and effort often associated with the recruitment process.
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