A pick and pack workers traditionally work in either a warehouse or distribution centre. There are many industries that utilise pick and pack workers, however, more traditional industries that utilise these workers include wholesalers, retailers and manufacturers. Companies and organisations within these industries tend to store inventory in warehouses prior to sale. Once sold, a pick and pack staff member will locate the product and ship it out to a customer by pulling the stock off the floor and then preparing it for shipment.

There are many processes involved in pick and pack work. One of the first processes is to prepare the product for shipment. This will involve a worker physically pulling the stock off the floor. Technology has made it increasingly easier for companies to mechanically pick and pack. However, installing equipment for this can be extremely costly. An example of picking an item for shipment could be picking fruit and vegetables for distribution to retailers and restaurants. A pick and pack worker will have an invoice that needs to be filled and mark the items off as they go.

Once the items are selected, the worker will prepare the items for shipment. For most larger style distribution centres machines can be used to pack and process the item. However, many smaller distributors will use staff to pack items before shipment is processed. During this stage, a pick and pack worker can assess the goods for any damage before sending it off. The pick and pack worker will also make sure that all packages are sealed and labelled correctly.

To finalise a shipment workers will have to make sure that the weight of the item is correct. Most companies and organisations will have to calculate additional shipping costs to post goods. Some companies may have their own transport team that can deliver the goods. However, companies are becoming more reliant on third party distribution networks which focus solely on delivering goods.