Workfast Quality Statement

The Management of Workfast is committed to delivering works and services that consistently meet or exceed the quality requirements of our clients and stakeholders. We achieve this through the effective implementation and continual improvement of our Integrated Management System (IMS), in alignment with ISO 9001:2015 (including Amendment 1:2024 on climate action) and all relevant Australian and international standards.

Our commitments to quality include:

• Employee Development: we invest in the ongoing development, engagement, and unity of our employees, recognising that their skills and loyalty are fundamental to our success and to delivering value to our stakeholders.
• Client Relationships: we foster strong, collaborative relationships with our clients, built on trust, understanding and a shared commitment to value and quality.
• Continuous Improvement: we are dedicated to the continual improvement of our IMS and business processes, ensuring our technology, systems and practices remain current and effective, including in response to emerging climate-related and other external risks that may affect our ability to deliver consistent quality outcomes.
• Compliance: we are committed to complying with all applicable statutory, regulatory and contractual requirements, as well as the requirements laid out by ISO 9001:2015.

To ensure we meet these commitments, we regularly measure and review our performance through:

• customer feedback and the monitoring of customer complaints;
• delivery performance, including the tracking of on time completions;
• cost management and ongoing efforts to improve efficiency and competitiveness;
• analysis of non-conformances and implementation of proactive corrective and preventive actions; and
• regular management reviews to assess the effectiveness of our IMS, relevant external factors including climate-related risk, and the ongoing suitability of this policy

This Quality Policy Statement is communicated to all employees and made available to interested parties. It is reviewed annually to ensure its ongoing relevance and effectiveness, including monitoring of the forthcoming ISO 9001:2026 revision (expected to be published in late 2026, with a multi-year transition period) to ensure Workfast’s IMS remains aligned with current certifiable requirements throughout the transition.

Through these commitments, Workfast strives to deliver quality outcomes for our clients, our people and our stakeholders.

‍